Introduction

We are committed to protecting and respecting your privacy.

Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

For the purpose of UK data protection laws, the data controller is Al Aneeq Ltd, 454 St. Helens Road, Bolton, BL3 3RS, UK.


Data Protection Principles

When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:

• processed lawfully, fairly and in a transparent manner,
• processed for specified, explicit and legitimate purposes,
• adequate, relevant and limited to what is necessary,
• accurate and kept up-to-date,
• kept for no longer than is necessary, and
• processed in a manner than ensures appropriate security.

Information You Give To Us

We may collect, use, store and transfer different kinds of personal information about you, including:

• Identity Data, such as your name and title,
• Account Identity Data, such as your email address and your password,
• Contact Data, such as your billing address, delivery address, email address and telephone numbers,
• Transaction Data, including details about payments to and from you, and other details of products you purchase from us,
• Technical Data, including IP addresses, your log-in data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website,
• Profile Data, including purchases or orders made by you, feedback and survey responses,
• Usage Data, including information about how you use our website, products and services, and
• Marketing Data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.

How We Collect Your Personal Information

We may obtain personal information by directly interacting with you, such as:

• placing orders for products via our website,
• creating an account on our website,
• participating in discussion boards or other social media functions on our website,
• browsing our website while logged into your account,
• entering a competition, promotion or survey organised by us, or otherwise providing us with feedback,
• subscribing to our publications, or otherwise requesting marketing material to be sent to you, or
• corresponding with us by phone, email, letters or otherwise.

We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technologies

We may also collect personal information about you from third parties or publicly-available sources, such as:

• analytics providers (such as Google),
• fraud prevention agencies,
• providers of technical, payment and delivery services.

How We Use Your Personal Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• you have given us consent,
• we need to perform a contract we are about to enter into, or have entered into, with you,
• where it is necessary for our or a third party's legitimate interests, and your interests and rights do not override those interests, or
• where we need to comply with a legal or regulatory obligation.

Purposes For Which We Will Use Your Personal Information

We may use your personal information for a number of different purposes. For each purpose, we are required to confirm the 'legal basis' that allows us to use your information, as follows:

We will only use your personal information for the purpose(s) for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

What If You Cannot Or Will Not Provide Us With Your Personal Information

It is a contractual requirement for you to provide us with certain information, namely your name, delivery address, phone number and email address. During the ordering process you will be required to provide payment information to our chosen payment service provider. We do not hold any of your bank or credit/payment card details. If you do not provide us or payment service provider with that information, we may be unable to accept and process your order and deliver the products to you, and/or we may have to cancel your order.

Cookie Policy

Our website uses encrypted cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies.
These are cookies that are required for the operation of our website. These include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of billing services.

Analytical / performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to identify issues with our site and improve the way our website works.

Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content to you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

We currently have an “implied consent” policy in place. This means that we’ll assume by your continued use of our website that you are happy for us to use the cookies listed above unless you take certain steps to opt out of using the same. You have the ability to accept or decline cookies by modifying the settings in your browser. The majority of browsers will allow the user to alter the settings used for cookies. The help menu on your browser will have further details. You may also notice that some cookies that are not related to al-aneeq.co.uk, and are in fact third party cookies. As we are unable to control these cookies, we would encourage you to look at the third-party’s website for more information about their cookies. Further information on how to change your browser settings can also be found by visiting aboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

Disclosure Of Your Information

We may share your personal data with trusted third parties. For example, to delivery your orders, to handle complaints, for fraud management, to help us personalise our offers to you and so on.

This is the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
• We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Third parties we work with are:

Courier/Postal Services
Delivery of your orders, including proof of delivery and tracking information. Depending on the service chosen this will be one of Royal Mail, DPD or TNT.

Data Insight
Behavioural analysis that allows us to personalise your experience and the information we provide to you. We use Google Analytics.

Email Services
How we manage our electronic communication with you. This is done through Mail Chimp.

Payment Services
During the payment process you will be directed to Sage Pay.

Social Media
So we can show you products that might interest you while you are browsing the internet, we use the services of Google, Facebook, Twitter and Instagram.

Law enforcement
We may be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

Where We Store Your Personal Information

All information you provide to us is stored on our secure servers in the United Kingdom.

We will take all steps reasonably necessary to ensure that your data is treated securely, including a formal review of the security provisions of 3rd party Data Controllers we use, including taking the following safeguards:

• Network security. We deploy security and monitoring tools that restrict access and alert us to any unauthorised behaviour on our network and systems.
• Data Transfers. All data transfers are carried out using multi-layered security measures to ensure data integrity and privacy.
• Firewalls and encryption. We apply industry-standard firewall protection and use up to date, not compromised, encryption technology.
• Secure lockable desks and cupboards. Desks and cupboards are kept locked when not in use if they hold confidential information of any kind.
• Methods of disposal. Paper documents are disposed of by shredding in a manner that ensures confidentiality.
• Access and control. We maintain strictly controlled access to systems and data based on the authorised roles of staff.
• Training. We ensure our employees are trained in the importance of data security.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How Long We Will Store Your Personal Information

The length of time that we will store your data will depend on the 'legal basis' for why we are using that data, as follows:

Legal basis:
Where we use/store your data because it is necessary for the performance of the contract between you and us
Length of time:
We will use/store your data for as long as it is necessary for the performance of the contract between you and us

Legal basis:
Where we use/store your data because it is necessary for the performance of the contract between you and us
Length of time:
We will use/store your data for as long as it is necessary for the performance of the contract between you and us

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitive of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

• You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
• You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
• You have the right to ask us to erase the information we hold about you (the 'right to be forgotten'). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
• You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
• You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
• Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
• Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
• You have the right to object to us using/storing your information for direct marketing purposes.

If you wish to exercise any of your legal rights, please contact our customer services team by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

You also have the right, at any time, to lodge a complaint with the UK Information Commissioner's Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

Opting Out Of Receiving Marketing Communications

You can ask us to stop sending you marketing communications at any time by:

• Using the unsubscribe link in our emails.
• Contacting our customer services team by:
  Writing to us to the address at the top of the page,
  Phoning us,
  Emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Third Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes To Our Policy

Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email or via social media. Please check our website frequently to see any updates or changes to our policy.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to our customer services team by writing to the address on the contact us page, or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Security

We take your security very seriously, and we’ve invested in a totally secure and safe website for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (TSL/SSL).

If a site is secure, a padlock will appear in the bottom right hand section of your screen when you are in the personal data/ payment card entry area. Occasionally the padlock will not be visible but the page is still secure. If you do not see the padlock, you can check by right-clicking anywhere on the page (except on an image) and select Properties. If the URL starts https: the s indicates that the page is secure.

If you have any questions about the online security of al-aneeq.co.uk please email This email address is being protected from spambots. You need JavaScript enabled to view it.

1. When applicable

These terms and conditions are applicable every time you access our website and/or order goods from our website.

2. How the contract is formed between you and us

2.1 You may place an order to purchase a product advertised for sale on the site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Confirm Purchase" button on the "Shopping cart" page.

2.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.3 The contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.5 We may be unable to process your order if:

The product you ordered is out of stock or discontinued;

OR

There is a problem with authorisation of your payment

2. Our cancellation, returns and refund policy

2.1 We wish to make all transactions as smooth as possible, happy customers mean repeat business for us, with this in mind we have a generous return policy within a 30 day period after delivery, our full Returns & Exchanges Policy can be viewed here.

3. Access to al-aneeq.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Processing your order and payment

4.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

4.2 These prices do not include VAT as we do not charge VAT and exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Shipment Information.

4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards.

4.5 By using a credit/debit card for your order, you confirm that the card/account being used is yours. All credit/debit card account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

4.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5. Delivery

5.1 Whilst we make every effort to deliver goods within the stated time periods, we cannot guarantee delivery to be on time or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

5.2 All items are subject to stock availability.

5.3 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

5.4 Please note that if you wish to return goods, you have 30 days from receipt of the goods to return them to us. For further information on returns see Returns & Exchanges.

5.5 If an item is faulty please contact us and we will arrange a replacement.

6. Privacy policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfill your online order.

7. License for website access

7.1 Al-Aneeq.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of al-aneeq.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

7.2 This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

7.3 You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of al-aneeq.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising al-aneeq.co.uk or its affiliates' names or trademarks without the express written consent of al-aneeq.co.uk. Any unauthorised use terminates the permission or license granted by al-aneeq.co.uk.

7.4 You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the any page of al-aneeq.co.uk as long as the link does not portray al-aneeq.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any al-aneeq.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

8 Your conduct

8.1 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

8.2 You understand that you, and not al-aneeq.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

8.3 You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity - to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" - to cause annoyance, inconvenience or needless anxiety

9 General

9.1 The use of our site and any contracts formed are governed by English law.

9.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special , indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

9.3 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

9.4 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

9.5 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceable of such provision shall not affect the other provisions of these terms and conditions.

9.6 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

9.7 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

9.8 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

9.9 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

9.10 These terms and conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.

9.11 We will use reasonable resources to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.

9.12 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

10. Events outside our control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

These Terms & Conditions were last updated in September 2016.

The above terms are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.

You can cancel your order (or any part of it) at any stage before the products are dispatched to you, and up to 30 days afterwards. You need to contact us before returning any products for a refund or exchange.

If you cancel your order before it has been dispatched, we will issue a full refund straight away.

If you decide to cancel an order after we have despatched the product(s), it will be your responsibility to return the ordered items back to us. All such products should be returned via recorded/registered mail within 30 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and in the same condition in which you received them together with the original product packaging. Our return address can be found on the contact us page.

After you cancel your order and return the products, any sum debited for the products will be refunded to your credit card / debit card. We will notify you of your refund via e-mail within two working days. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within seven days of receiving the order back from you.

We are unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. You will also need to pay for any further shipping costs if you are exchanging an item.

If any product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should return the product to us after contacting us. If you have any questions regarding returns, please contact us.

We cannot cancel/refund your purchase when you return your product in a used condition, if the outer plastic seal on a perfume spray has been removed, it cannot be returned back to us, if you purchase any perfume oils and have tried a little (a drop or two) and don't like it, we are perfectly happy in refunding or exchanging the item.

This return policy doesn't affect your legal rights.

We launched our business in 2011 by retailing perfumes by importing from well known Middle Eastern brands directly from their factories overseas, there came a time when we could no longer find the finest perfumes at reasonable prices for our customers, so we decided that it was time for us to launch our own brand in the UK. After spending many months selecting the most perfectly blended perfumes, that were of the highest quality in terms of scent profile and lasting power, we launched our Al Aneeq brand in March 2014 and have gone from strengh to strength since then. We are still small in terms of product range, but what we have is sure to make an impression!

Experience for yourself the huge benefits of buying your perfume products directly from a UK based expert company who supply the finest products at affordable prices - and cares about your needs. We are registered in England and Wales as Al Aneeq Ltd, company number 7417380.